Messaging Insights Not Loading for a Subset of Accounts

Incident Report for Twilio

Resolved

Our engineers have corrected the issue causing Messaging Insights not to load for a subset of accounts. This incident has been resolved.

Posted Nov 03, 2021 - 18:50 PDT

Update

Our engineers are still working on a fix for this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 03, 2021 - 14:28 PDT

Update

Our engineers have identified the issue causing Messaging Insights not to load for a subset of accounts and continue to work on a fix for this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 03, 2021 - 10:32 PDT

Identified

Our engineers have identified the issue causing Messaging Insights not to load for a subset of accounts and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 03, 2021 - 08:40 PDT

Update

We continue to investigate an issue with Messaging Insights not loading for a subset of accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 03, 2021 - 07:52 PDT

Update

We are investigating a service interruption with Messaging Insights. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 03, 2021 - 07:26 PDT

Investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 03, 2021 - 07:06 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).