SMS Delivery Delays With Programmable Messaging

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays with Programmable Messaging. This incident has been resolved.

Posted Dec 16, 2021 - 23:23 PST

Monitoring

We are observing recovery in SMS delivery delays with Programmable SMS. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

Posted Dec 16, 2021 - 22:53 PST

Update

We are investigating SMS delivery delays with Programmable Messaging for a small subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 16, 2021 - 22:18 PST

Investigating

Our monitoring systems have detected a potential issue with Delayed SMS Delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 16, 2021 - 22:02 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).