On Call Engineers are Investigating

Incident Report for Twilio

Resolved

We have fully investigated the Flex Application Platform issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Mar 20, 2024 - 08:03 PDT

Investigating

We've become aware of a potential issue affecting all agents trying to connect to Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 20, 2024 - 07:23 PDT

This incident affected: FLEX (Flex Agent Desktop).