SMS Delivery Delays to Algar Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Algar network in Brazil from short codes and registered sender ids. This incident has been resolved.

Posted Jun 20, 2024 - 21:58 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Algar network in Brazil from short codes and registered sender ids. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 19:58 PDT

Update

We continue to experience SMS delivery delays when sending messages to the Algar network in Brazil from short codes and registered sender ids. All other networks in Brazil are fully operational. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 14:52 PDT

Update

We continue to experience SMS delivery delays when sending messages to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 10:53 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 09:02 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 20, 2024 - 08:07 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America) and PROGRAMMABLE MESSAGING (SMS).