Voice Call Failures To and From a Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting call failures to/from a Subset of Twilio Brazil Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted Jun 11, 2023 - 10:35 PDT

Update

We continue seeing recovery for call failures to/from a Subset of Twilio Brazil Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 3 hours or as soon as more information becomes available.

Posted Jun 11, 2023 - 06:51 PDT

Monitoring

We have started seeing recovery for call failures to/from a Subset of Twilio Brazil Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 11, 2023 - 04:47 PDT

Update

We continue to observe call failures to/from a Subset of Twilio Brazil Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 11, 2023 - 00:47 PDT

Investigating

We continue to observe call failures to/from a Subset of Twilio Brazil Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 10, 2023 - 22:47 PDT

Identified

The issue causing call failures to/from a Subset of Twilio Brazil Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 10, 2023 - 21:47 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).