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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
Issues related to Twilio’s Software
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
External carriers often notify us when they will be conducting maintenance.
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Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 24, 2020 - 21:00 PDT
Our SMS carrier partner in the US is conducting emergency maintenance from 24 March 2020 at 21:00 PDT until 25 March at 2020 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from below US carrier via a subset of Twilio US shortcodes.
Impacted Carrier(s): Union Telephone USA West Central Wireless USA Bluegrass Cellular USA Carolina West Wireless USA Rural Independent Network Alliance (RINA) USA Illinois Valley Cellular USA Inland Cellular USA Nex Tech Communications USA CellCom USA Alaska Communications Systems (ACS) USA GCI Communications USA Thumb Cellular USA Cross Wireless USA Chat Mobility USA Northwest Missouri Cellular USA Panhandle Wireless USA Viaero Wireless USA MTPCS Cellular One (Cellone Nation) USA Duet Wireless USA SouthernLINC USA Standing Rock Telecom USA SRT Communications USA Copper Valley Telecom USA ASTAC USA Cordova USA Pine Belt USA Shelcomm USA James Valley Cellular USA
Posted Mar 18, 2020 - 17:52 PDT
This scheduled maintenance affected: CARRIER NETWORK (SMS Short Code, North America).