Subset of Users Not Able to Access Twilio.com

Incident Report for Twilio

Resolved

We are no longer experiencing issues with a subset of users accessing Twilio.com directly. This incident has been resolved.

Posted Oct 20, 2020 - 14:19 PDT

Monitoring

We are no longer experiencing issues with a subset of users accessing Twilio.com directly. We will continue to monitor to ensure a full recovery.

Posted Oct 20, 2020 - 13:48 PDT

Update

We continue to see issues with a subset of users accessing Twilio.com directly. Access to www.twilio.com and other Twilio domains should still be working. We will have another update in 2 hours or as soon as more information is available.

Posted Oct 20, 2020 - 13:31 PDT

Update

We are experiencing issues with a subset of users accessing Twilio.com directly. Access to www.twilio.com and other Twilio domains should be working. We are working with our engineers to resolve this and will have another update in 1 hour or as soon as more information is available.

Posted Oct 20, 2020 - 12:31 PDT

Investigating

Our monitoring systems have detected a potential issue accessing Twilio.com for a subset of users. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 20, 2020 - 12:15 PDT

This incident affected: TWILIO PLATFORM (Other).