SMS Delivery Delays from Twilio to Tigo Colombia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Colombia is operating normally.

Posted Mar 19, 2026 - 01:45 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2026 - 23:42 PDT

Update

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2026 - 22:30 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 18, 2026 - 21:34 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).