HTTP Connectivity Timeouts in Programmable Voice Calls

Incident Report for Twilio

Resolved

The issue causing intermittent HTTP timeout errors for Programmable Voice REST API requests has been resolved. The service is functioning normally at this time.

Posted Jul 12, 2021 - 09:09 PDT

Monitoring

We have observing recovery for for the incident causing intermittent HTTP timeout errors for Programmable Voice REST API requests for the past 30 minutes. This incident was identified to be related to an external network issue. We will continue to monitor to ensure full service recovery and expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 12, 2021 - 08:42 PDT

Update

We are currently investigating an elevated rate of HTTP timeout errors for Programmable Voice REST API requests. Our engineers are working on the issue, and we will provide another update in 1 hours or as soon as more information becomes available.

Posted Jul 12, 2021 - 07:50 PDT

Investigating

We've become aware of a potential issue with HTTP connectivity in Programmable Voice calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2021 - 07:07 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1, Recording US1).