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        Users Unable to Verify Phone Number on Newly-Created Twilio Accounts

        Incident Report for Twilio

        Resolved

        The issue preventing some users from verifying their phone number when creating a new Twilio account has been resolved and the service is operating normally at this time.
        Posted Jun 24, 2025 - 12:31 PDT

        Update

        We are continuing to investigate an issue that is preventing some users from verifying their phone number when creating a new Twilio account. Our engineering team is continuing to look into the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 24, 2025 - 12:02 PDT

        Investigating

        We have identified an issue that is preventing some users from verifying their phone number when creating a new Twilio account. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 24, 2025 - 11:02 PDT
        This incident affected: DEVELOPER TOOLS (Console).