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Channel Migration API Issue
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with Programmable Chat Channel Migration API. This incident has been resolved.
Update
Programmable Chat Channel Migration API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
Programmable Chat Channel Migration API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Programmable Chat Channel Migration API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 60 minutes or as soon as more information becomes available.
Update
Our engineers have identified the root cause for the Programmable Chat Channel Migration API issue and are currently working on the resolution. Using this API to migrate multiple channels will cause an inflated concurrency count and could cause you to receive 429 errors when using other Twilio APIs. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we learn more.
Update
Our Engineers have identified an issue with how concurrency is being tracked at our edge when using the Programmable Chat Channel Migration API. Using this API to migrate multiple channels will cause an inflated concurrency count and could cause you to receive 429 errors when using other Twilio APIs. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we have new information.
Update
Our Engineers have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we have new information.
Update
Our Engineers have identified an issue with how concurrency is being tracked at our edge when using the Programmable Chat Channel Migration API. Using this API to migrate multiple channels will cause an inflated concurrency count and could cause you to receive 429 errors when using other Twilio APIs. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we have new information.
Update
Our Engineers have identified an issue with how concurrency is being tracked at our edge when using the Programmable Chat Channel Migration API. Using this API to migrate multiple channels will cause an inflated concurrency count and could cause you to receive 429 errors when using other Twilio APIs. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we have new information.
Update
Our Engineers have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by only using the API in a single thread. We will provide another update in 24 hours or as soon as we have new information.
Update
We have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by issue only using the API in a single thread. We will provide another update in 24 hours or as soon as we learn more
Update
We have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. Our engineering team is still investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by issue only using the API in a single thread. We will provide another update in 24 hours or as soon as we learn more
Update
We have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. Our engineering team is currently investigating the root cause of this issue, however it may be a few days before a resolution is discovered. In the meantime, you can work around this by issue only using the API in a single thread. We will provide another update in 24 hours or as soon as more information becomes available.
Identified
We have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. We are currently working on a resolution. In the meantime, you can work around this by issue only using the API in a single thread. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We have identified an issue with the Programmable Chat Channel Migration API that affects customers trying to use many threads simultaneously to migrate many channels. We are currently working on a resolution. In the meantime, you can work around this by issue only using the API in a single thread. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: DEVELOPER TOOLS (REST API).