WhatsApp Sandbox Functionality Degraded

Incident Report for Twilio

Resolved

The issue affecting WhatsApp Sandbox environment has been resolved and the service is operating normally at this time.

Posted Apr 20, 2023 - 11:50 PDT

Monitoring

A fix has been deployed and WhatsApp Sandbox is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 20, 2023 - 11:21 PDT

Update

We continue to experience degraded functionality of the WhatsApp Sandbox environment. Our engineers are investigating and we will provide an update in 8 hours or as soon as more information becomes available.

Posted Apr 20, 2023 - 06:35 PDT

Update

We continue to experience degraded functionality of the WhatsApp Sandbox environment. Our engineers are investigating this and we will provide an update in 4 hours or as soon as more information becomes available.

Posted Apr 20, 2023 - 05:35 PDT

Update

We continue to experience degraded functionality of the WhatsApp Sandbox environment. Our engineers are investigating this and we will provide an update in 2 hours or as soon as more information becomes available.

Posted Apr 20, 2023 - 03:36 PDT

Update

We are currently experiencing degraded functionality of the WhatsApp Sandbox environment. Our engineers are investigating this and we will provide an update in 1 hour or as soon as more information becomes available.

Posted Apr 20, 2023 - 02:37 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 20, 2023 - 02:19 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).