Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Incident Report for Twilio

Resolved

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

Posted Oct 11, 2026 - 04:59 PDT

Update

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 11, 2026 - 00:58 PDT

Monitoring

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 10, 2026 - 22:58 PDT

Identified

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 10, 2026 - 22:17 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).