Twilio Rest API Errors Impacting Multiple Twilio Services

Incident Report for Twilio

Resolved

All services impacted by the issues with the Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

Posted Feb 14, 2024 - 14:26 PST

Monitoring

We're seeing recovery in the Twilio Rest API, impacting multiple Twilio services. Please see impacted services as follows:

Taskrouter: Customers are unable to create, update, or delete via REST API
Flex platform: Agent Login/Inbound outbound conversation
Programmable Video: Unable to create and modify rooms via Rest API
Verify: Customers may have seen errors
Programmable Messaging (SMS): Customers may experience 5XX errors

We will be monitoring all services to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 14, 2024 - 13:55 PST

Update

We are experiencing issues with the Twilio Rest API, impacting multiple Twilio services. We're seeing impact on Verify, Programmable Messaging (SMS), Taksrouter and Flex agent login/inbound conversations. Our engineering team is actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available.

Posted Feb 14, 2024 - 13:25 PST

Investigating

We are currently investigating errors for the Twilio Rest API, impacting multiple Twilio services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 14, 2024 - 13:04 PST

This incident affected: FLEX (Flex Application Platform, TaskRouter), PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms), ACCOUNT SECURITY (Verify), and PROGRAMMABLE MESSAGING (SMS).