Issues Adding Mexican WhatsApp Numbers to Conversations

Incident Report for Twilio

Resolved

We are no longer experiencing issues adding Mexican WhatsApp numbers to Conversations. This incident is resolved.

Posted Jun 11, 2024 - 15:16 PDT

Monitoring

A fix has been implemented for this issue, and we are continuing to monitor to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information is available.

Posted Jun 11, 2024 - 14:48 PDT

Identified

Our engineers have identified the issue, and are working on implementing a fix. We will provide another update in 4 hours or as soon as more information is available.

Posted Jun 11, 2024 - 14:23 PDT

Update

We are continuing to investigate issues adding Mexican WhatsApp numbers to Conversations. Our engineers are investigating the root cause, and we will provide another update in 2 hours or as soon as more information in available.

Posted Jun 11, 2024 - 13:27 PDT

Update

Some customers are facing issues adding Mexican WhatsApp numbers to Conversations. We are investigating the root cause of the issue, and will provide another update in 1 hour or as more information becomes available.

Posted Jun 11, 2024 - 12:29 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp Senders in Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 11, 2024 - 12:20 PDT

This incident affected: PROGRAMMABLE MESSAGING (Conversations).