MMS Converter Failing to Convert Messages to Mexico

Incident Report for Twilio

Resolved

Our engineering team has implemented a fix and we are no longer seeing MMS messages failing to Mexico when using MMS Converter through a Messaging Service. This incident has been resolved.

Posted Jan 11, 2021 - 16:50 PST

Update

A subset of MMS messages are failing to Mexico when sent using MMS Converter through a Messaging Service. Our engineering team is currently investigating and we will have another update in 1 hour or as soon as more information is available.

Posted Jan 11, 2021 - 16:12 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 11, 2021 - 15:39 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS).