MMS Delivery Receipt Delays and Delivery Failures between a Subset of Twilio Short Codes and Multiple Networks in United States

Incident Report for Twilio

Resolved

The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.

Posted Apr 20, 2026 - 17:17 PDT

Monitoring

We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 20, 2026 - 15:12 PDT

Update

Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 20, 2026 - 14:17 PDT

Investigating

Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 20, 2026 - 13:15 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).