Stir Shaken Sign Failures at CMG

Incident Report for Twilio

Resolved

The incident causing an issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines has been resolved.

Posted Nov 10, 2025 - 13:56 PST

Monitoring

An issue where some outbound calls would not be signed and would not include a SHAKEN passport as per STIR/SHAKEN guidelines is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 10, 2025 - 13:22 PST

Investigating

Our monitoring systems have detected a potential issue with Stir Shaken Sign Failures at CMG. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 10, 2025 - 12:51 PST

This incident affected: PROGRAMMABLE VOICE (PSTN).