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Risk of increased TaskRouter assignment latency, no impact at this time
Incident Report for Twilio
Resolved
The internal service issue has been resolved. No external Twilio products were affected.
Posted 3 months ago. Apr 12, 2019 - 20:37 PDT
Monitoring
Engineering has validated that at this time, the degraded internal service is not affecting TaskRouter assignment latency. TaskRouter is designed to handle this failure cause and tasks are being assigned at the normal rate. However, the team will continue to monitor until the internal service issue is corrected.
Posted 3 months ago. Apr 12, 2019 - 19:21 PDT
Update
Request Inspector results are also delayed due to the degraded internal service. Engineering continues to work to resolve the issue
Posted 3 months ago. Apr 12, 2019 - 19:11 PDT
Investigating
Our internal metrics indicate that a degradation in an internal service is causing delays assigning tasks to workers in TaskRouter and Flex. Our engineering team is working to resolve the issue.
Posted 3 months ago. Apr 12, 2019 - 19:01 PDT
This incident affected: CONTACT CENTER (TaskRouter) and TWILIO PLATFORM (Console).