Spike Errors on the Call and Voice Recording Services

Incident Report for Twilio

Resolved

The spike errors are not present in our graphs, and the call and voice recording services are operating normally at this time. This incident has been resolved.

Posted Apr 04, 2022 - 09:05 PDT

Monitoring

The call and voice recording services are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 04, 2022 - 08:37 PDT

Update

We are investigating spike errors on the call and voice recording services. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 04, 2022 - 08:22 PDT

Investigating

Our monitoring systems have detected a potential issue with Calls and Voice Recording. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2022 - 07:58 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, Recording US1).