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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Debug events unavailable in console and no alerts will trigger
Incident
Report for Twilio
Resolved
Our engineering team has restored the service. Debug events are showing in the console again and alerts are being triggered. Over the next few days, we will be backfilling debugging events that were received between 9:20am and 9:55am PDT.
Update
Our engineering team has identified a fix to the issue and is validating the solution. We provide another update when the fix has been applied
Identified
Currently, debug events are not being processed and alerts are not being triggered. We have identified the issue and are working on a resolution. We will provide another update when we have an update
Investigating
We are currently investigating an issue with debug events not being visible in the console. This may also impact alert trigger emails and webhooks. We will provide another update when we have more information.
This incident affected: TWILIO PLATFORM (Debugger & Alerts).
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