Delay in Processing Super SIM Billing Transactions

Incident Report for Twilio

Resolved

We have investigated the delay in processing some usage transactions and confirmed that no records have been lost but delays in processing transactions are expected to continue into the next week. The amount charged for customer account Super SIM data usage may appear lower than expected based on amount of data consumed. As such, customers may see a difference in the quantity of data consumed when comparing consolidated Twilio usage against the amount of data reported by the Super SIM API's or portion of Console. Super SIM connectivity remains normal and is not impacted by this issue.

Posted Jan 14, 2022 - 13:51 PST

Update

We are experiencing data billing report issues for Super SIM. The issue has no impact on connectivity. We are working to identify the source of the delay. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jan 14, 2022 - 13:04 PST

Investigating

Our monitoring systems have detected a potential issue with billing Pipeline lag causing super SIM billing records to be rejected. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
ons from us.

Posted Jan 14, 2022 - 12:55 PST

This incident affected: TWILIO PLATFORM (Billing).