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        Scheduled maintenance
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        Frontline Support Live Chat & inbound Personalized Support IVR Phone Calls _ Maintenance

        Scheduled Maintenance Report for Twilio

        Completed

        The scheduled maintenance has been completed.
        Posted Mar 18, 2026 - 19:01 PDT

        In progress

        Scheduled maintenance is currently in progress. We will provide updates as necessary.
        Posted Mar 18, 2026 - 17:00 PDT

        Scheduled

        We’re conducting a planned maintenance on our Customer Support Systems between 17:00 and 19:00 Pacific Time on 3/18/2026. During this time, live chat and personalized support phone line will be unavailable. Please submit a support ticket on https://help.twilio.com/ for assistance, or leave a voicemail if you call the Personalized Support phone lines.
        Posted Mar 13, 2026 - 10:14 PDT
        This scheduled maintenance affected: TWILIO PLATFORM (Customer Support Center, Other).
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