Call Failures to Twilio Numbers in New Zealand and Australia

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Jul 22, 2018 - 10:34 PDT

Update

We continue to see all systems operating normally. We are awaiting confirmation from our carrier partners. Next update in 4 hours.

Posted Jul 22, 2018 - 08:51 PDT

Update

We continue to monitor calls to Twilio numbers in New Zealand and Australia. Our test calls are succeeding and reports from customer indicate all services are fully operational. We are waiting for confirmation from our carrier partner and will continue to monitor the situation. Next update in 60 minutes.

Posted Jul 22, 2018 - 07:46 PDT

Update

We continue to monitor for call failures to Twilio numbers in New Zealand and Australia. At this time we believe all services are fully operational but will provide an update within 60 minutes.

Posted Jul 22, 2018 - 06:43 PDT

Update

Our carrier partner confirmed that the problem has been resolved. We continue to monitor the situation.

Posted Jul 22, 2018 - 04:36 PDT

Update

There are still intermittent issues present in receiving calls from Australian and New Zealand numbers. We are working with our partner carrier to completely restore services. Next update in 60 minutes.

Posted Jul 22, 2018 - 03:23 PDT

Update

Our carrier partner has restored service to Twilio numbers in New Zealand and Australia. All services are fully operational.

Posted Jul 22, 2018 - 01:29 PDT

Monitoring

Our carrier partner continues to restore service for calls to Twilio numbers in New Zealand. We are observing recovery to numbers in Australia. We will provide an update within 60 minutes.

Posted Jul 22, 2018 - 01:09 PDT

Update

Our carrier partner has identified the source of call failures to Twilio numbers in New Zealand and Australia and is working to restore service. Approximately 30% of calls in New Zealand and 15% of calls in Australia are affected. We will provide an update as quickly as possible.

Posted Jul 21, 2018 - 23:41 PDT

Investigating

We are currently experiencing call failures to Twilio numbers in New Zealand and Australia. Our engineers are working with our carrier partner to restore service. We will provide an update within 60 minutes.

Posted Jul 21, 2018 - 23:25 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).