SMS Delivery Delays to Vivo in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS Delivery Delays when sending messages to Vivo in Brazil. This incident has been resolved.

Posted Dec 15, 2025 - 12:43 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Vivo in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 15, 2025 - 10:48 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Vivo in Brazil. Our engineers remain actively engaged with our carrier partner to resolve the issue as quickly as possible. We will share another update in 24 hours or as soon as more information becomes available.

Posted Dec 14, 2025 - 17:35 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Vivo in Brazil. Our engineers remain actively engaged with our carrier partner to resolve the issue as quickly as possible. We will share another update in 16 hours or as soon as more information becomes available.

Posted Dec 14, 2025 - 01:38 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Vivo in Brazil. Our engineers remain actively engaged with our carrier partner to resolve the issue as quickly as possible. We will share another update in 8 hours or as soon as more information becomes available.

Posted Dec 13, 2025 - 17:39 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Vivo in Brazil. Our engineers remain actively engaged with our carrier partner to resolve the issue as quickly as possible. We will share another update in 4 hours or as soon as more information becomes available.

Posted Dec 13, 2025 - 13:28 PST

Update

We continue to experience SMS delivery delays when sending messages to Vivo in Brazil. Our engineers remain actively engaged with our carrier partner to resolve the issue as quickly as possible. We will share another update in 2 hours or as soon as more information becomes available.

Posted Dec 13, 2025 - 11:18 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Vivo in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 13, 2025 - 10:20 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).