SMS Delivery Delays from Twilio Short Codes to Cellcom US

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. This incident has been resolved.

Posted Jul 06, 2021 - 18:36 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 06, 2021 - 17:20 PDT

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 06, 2021 - 14:18 PDT

Investigating

We are still investigating and continuing to work with our carrier partner to resolve SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. We unintentionally went to monitoring and are setting it back to investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 06, 2021 - 12:24 PDT

Monitoring

We are observing successful SMS delivery from Twilio Short Codes to Cellcom US for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 06, 2021 - 12:10 PDT

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 06, 2021 - 11:29 PDT

Investigating

We are experiencing SMS delivery delays when sending messages from Twilio Short Codes to Cellcom US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 06, 2021 - 10:03 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).