MMS Delivery Delays and Failures to Verizon and T-Mobile Network in US via Subset of Shortcode

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Nov 05, 2025 - 00:13 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to Verizon and T-Mobile Network in US via Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 22:28 PST

Update

We are experiencing MMS delivery delays when sending messages to Verizon and T-Mobile Network in US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 20:33 PST

Investigating

We are experiencing MMS delivery delays when sending messages to Verizon and T-Mobile Network in US via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2025 - 19:33 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).