SMS Delivery Report Delays to Verizon US from Toll Free numbers

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays for messages sent to Verizon US from toll-free numbers. This incident has been resolved.

Posted Dec 05, 2020 - 18:04 PST

Monitoring

We are observing successful SMS delivery reports for messages sent to Verizon US from toll-free numbers for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2020 - 17:13 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 05, 2020 - 16:45 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report delays to Verizon US from toll free numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 05, 2020 - 15:44 PST