Issues with SMS delivery failures from North American Toll Free numbers

Incident Report for Twilio

Resolved

Message delivery is working normally. All queued messages have been processed.

Posted Jun 27, 2016 - 14:59 PDT

Update

Our provider has identified the issue and implemented initial fix. Sent messages are queued on the provider side and are being processed. We will provide an update once the queues have depleted.

Posted Jun 27, 2016 - 14:50 PDT

Identified

Our provider has confirmed the issue with their network that is affecting SMS delivery from North American Toll Free numbers. At this point of time we currently do not have an ETA for a fix. We will provide next update within 1 hour.

Posted Jun 27, 2016 - 14:25 PDT

Investigating

We are investigating ongoing issue of SMS delivery failures from North American Toll Free numbers.

Posted Jun 27, 2016 - 13:52 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).