SMS Delivery Receipt Delays from Twilio to Axiata in Bangladesh, Indonesia, and Cambodia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery receipts from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia are operating normally.

Posted May 11, 2026 - 08:27 PDT

Update

We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 11, 2026 - 07:46 PDT

Monitoring

We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 11, 2026 - 05:46 PDT

Identified

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 11, 2026 - 05:18 PDT

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 11, 2026 - 05:14 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).