We are no longer experiencing the problem for the Flex agents to change their status. This incident has been resolved.
Posted Jan 12, 2021 - 18:29 PST
Identified
We have identified the root cause. Experience for a subset of Flex agents was degraded for reservations created between 11:15 and 11:21 Pacific Time. For these reservations, agents are unable to change their status. We are investigating further impact and expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 12, 2021 - 16:23 PST
Update
We are currently seeing issues with a subset of Flex agents unable to change their status. Our engineering team is currently investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 12, 2021 - 15:05 PST
Investigating
Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 12, 2021 - 14:47 PST
This incident affected: FLEX (Flex Application Platform).
