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Flex Agents Unable to Change Status
Incident Report for Twilio
Resolved
We are no longer experiencing the problem for the Flex agents to change their status. This incident has been resolved.
Posted Jan 12, 2021 - 18:29 PST
Identified
We have identified the root cause. Experience for a subset of Flex agents was degraded for reservations created between 11:15 and 11:21 Pacific Time. For these reservations, agents are unable to change their status. We are investigating further impact and expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Jan 12, 2021 - 16:23 PST
Update
We are currently seeing issues with a subset of Flex agents unable to change their status. Our engineering team is currently investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Jan 12, 2021 - 15:05 PST
Investigating
Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Jan 12, 2021 - 14:47 PST
This incident affected: FLEX (Flex Application Platform).