SMS Delivery Receipt Delays Towards Multiple Network In Canada Over A Subset Of Short Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery receipt delays when receiving messages towards multiple network In Canada over a subset of short code. This incident has been resolved.

Posted Apr 21, 2023 - 23:42 PDT

Monitoring

We are observing recovery in SMS delivery receipt delays when receiving messages towards multiple network In Canada over a subset of short code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 21, 2023 - 21:52 PDT

Investigating

We are experiencing SMS delivery receipt delays when receiving messages towards multiple network In Canada over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 21, 2023 - 20:57 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).