Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Toll-Free Numbers in the U.S.
Incident
Report for Twilio
Resolved
All systems are operating normally and DLR backlog processing is progressing.
Monitoring
Inbound and outbound toll-free messages are being delivered without delay. We continue to observe delays in delivery receipts (DLRs), however our carrier partner is processing the backlog and expects it to complete this evening (US Pacific Time).
Update
We are observing inbound and outbound toll-free message latency improvements. Messages are currently delayed by 1-3 minutes. We do not observe recovery in delivery receipt latency. We will provide an update when we observe further recovery.
Update
Our carrier partner has identified the root cause of the issue and is working to restore service to inbound and outbound toll-free messages in the United States. We will provide the next update when we see recovery.
Update
We continue to work with our carrier partner to resolve the delays impacting inbound and outbound messages between toll-free numbers in the United States. We will provide an update as quickly as possible.
Investigating
We are experiencing delivery delays for inbound and outbound messages between toll-free numbers in the United States. We are working with our carrier partner to resolve the issue.
This incident affected: PROGRAMMABLE MESSAGING (SMS).