SMS Delivery Delays to Toll-Free Numbers in the U.S.

Incident Report for Twilio

Resolved

All systems are operating normally and DLR backlog processing is progressing.

Posted Jul 20, 2018 - 12:30 PDT

Monitoring

Inbound and outbound toll-free messages are being delivered without delay. We continue to observe delays in delivery receipts (DLRs), however our carrier partner is processing the backlog and expects it to complete this evening (US Pacific Time).

Posted Jul 20, 2018 - 12:14 PDT

Update

We are observing inbound and outbound toll-free message latency improvements. Messages are currently delayed by 1-3 minutes. We do not observe recovery in delivery receipt latency. We will provide an update when we observe further recovery.

Posted Jul 20, 2018 - 10:48 PDT

Update

Our carrier partner has identified the root cause of the issue and is working to restore service to inbound and outbound toll-free messages in the United States. We will provide the next update when we see recovery.

Posted Jul 20, 2018 - 09:54 PDT

Update

We continue to work with our carrier partner to resolve the delays impacting inbound and outbound messages between toll-free numbers in the United States. We will provide an update as quickly as possible.

Posted Jul 20, 2018 - 08:10 PDT

Investigating

We are experiencing delivery delays for inbound and outbound messages between toll-free numbers in the United States. We are working with our carrier partner to resolve the issue.

Posted Jul 20, 2018 - 06:58 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).