MMS Delivery Delays over a Subset of Short Codes in US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US carriers T-Mobile, Verizon and AT&T. This incident has been resolved.

Posted Sep 30, 2021 - 17:59 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending to US carriers T-Mobile, Verizon and AT&T. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2021 - 16:00 PDT

Update

We are continuing to experience MMS delivery delays to US carriers T-Mobile, Verizon and AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2021 - 13:46 PDT

Update

We are experiencing MMS delivery delays to US carriers T-Mobile, Verizon and AT&T. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2021 - 12:46 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delay over a subset of short codes in US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 30, 2021 - 12:34 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).