Delays Sending Short Code SMS to T-Mobile Subscribers

Incident Report for Twilio

Resolved

The Carrier has resolved the issue. Our monitoring has confirmed that short code delivery speed to T-Mobile handsets is back to normal.

Posted Apr 12, 2018 - 10:11 PDT

Identified

We have detected delays of up to 5 minutes delivering messages to T-Mobile subscribers from some US short codes. We have escalated to the carrier and they are actively working to resolve the issue.

Posted Apr 12, 2018 - 09:55 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).