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        Inbound Call Failures to a Subset of Twilio Phone Numbers in Porto Alegre Brazil

        Incident Report for Twilio

        Resolved

        We continue experiencing inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We have contacted impacted customers and provided further details about the issue. This post is now resolved.
        Posted May 15, 2024 - 14:15 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 15, 2024 - 08:51 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 14, 2024 - 08:58 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 13, 2024 - 09:02 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 12, 2024 - 08:31 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 11, 2024 - 08:38 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 10, 2024 - 08:38 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 24 hours or as soon as more information becomes available.
        Posted May 09, 2024 - 08:47 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 16 hours or as soon as more information becomes available.
        Posted May 08, 2024 - 16:38 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 08, 2024 - 08:38 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 08, 2024 - 03:29 PDT

        Update

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 08, 2024 - 01:28 PDT

        Identified

        We have identified that the issue causing to inbound call failures for a subset of Twilio phone numbers in Porto Alegre Brazil, is due to extreme weather conditions. We are actively working with our carrier partner to resolve this issue and will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 08, 2024 - 00:31 PDT

        Update

        We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted May 07, 2024 - 13:11 PDT

        Update

        We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted May 06, 2024 - 04:47 PDT

        Update

        We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted May 06, 2024 - 01:04 PDT

        Update

        We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 05, 2024 - 21:01 PDT

        Investigating

        We continue to investigate inbound call failures for a subset of Twilio phone numbers in Porto Alegre, Brazil. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
        Posted May 05, 2024 - 19:01 PDT

        Identified

        The issue causing inbound call failures to a subset of Twilio phone numbers in Porto Alegre Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 05, 2024 - 18:01 PDT
        This incident affected: CARRIER NETWORK (Voice, Latin America).
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