Inbound WhatsApp Messages Stuck in Queue

Incident Report for Twilio

Resolved

The issue affecting WhatsApp messages being stuck in a queued state has been resolved, and the service is functioning normally at this time.

Posted Mar 04, 2022 - 15:22 PST

Monitoring

We have started seeing recovery for WhatsApp messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 04, 2022 - 14:55 PST

Update

We are still experiencing issues with WhatsApp messages becoming stuck in a queued state. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2022 - 14:28 PST

Update

We are experiencing issues with WhatsApp messages becoming stuck in a queued state. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 04, 2022 - 13:39 PST

Investigating

Our monitoring systems have detected a potential issue with WhatsApp messages stuck in a queued state. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 04, 2022 - 13:08 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).