Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Deleting Historical Calls Not Being Registered in Database
Incident
Report for Twilio
Resolved
Deleting historical calls has been resolved and SIP interface is operating normally at this time.
Monitoring
The issue with deleting historical calls for a subset of customers is now operating normally. We will continue monitoring to ensure system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 24 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 16 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 8 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 4 hours or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers isn't fully recovered yet. Our engineers continue to work to ensure fully stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Identified
After monitoring for some time, we've seen that the issue with deleting historical calls for a subset of customers isn't fully recovered. Our engineers continue to work to ensure stability. We'll provide another update in 1 hour or as soon as more information becomes available.
Update
The issue with deleting historical calls for a subset of customers is now operating normally. We will continue monitoring to ensure system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
The issue with deleting historical calls for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are investigating an issue with deleting historical calls for a subset of customers. Customers may be able to delete completed calls but those records are not being applied to the database. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with deleted calls in database. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE (SIP Interface).