Flex, Conversations and Sync Products Affected in the US Region

Incident Report for Twilio

Resolved

Issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system has been resolved and is operating normally at this time.

Posted Dec 21, 2023 - 05:50 PST

Monitoring

We are observing recovery in issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 21, 2023 - 03:59 PST

Update

We are experiencing issues with Twilio Conversations, Flex and Sync products that might lead to increased latencies and occasional 500 errors on public APIs in the US region due to increased traffic on the system.

Posted Dec 21, 2023 - 03:02 PST

Investigating

Our monitoring systems have detected a potential issue with Conversations, Flex and Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 21, 2023 - 02:48 PST

This incident affected: SERVERLESS (Sync), FLEX (Flex Teams View, Flex Conversations, Flex Programmable Chat), and PROGRAMMABLE MESSAGING (Conversations).