Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Super SIM Network Connectivity Issues
Incident
Report for Twilio
Resolved
Super SIM network connectivity issues have been resolved and is operating normally at this time.
Update
[Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 2 hours or sooner, as more information becomes available.
Update
[Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 1 hour or sooner, as more information becomes available.
Investigating
We've become aware of a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: INTERNET OF THINGS (Super SIM).