Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Super SIM Network Connectivity Issues

        Incident Report for Twilio

        Resolved

        Super SIM network connectivity issues have been resolved and is operating normally at this time.
        Posted Mar 16, 2023 - 03:38 PDT

        Update

        [Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 2 hours or sooner, as more information becomes available.
        Posted Mar 16, 2023 - 02:27 PDT

        Update

        [Since 06:15 UTC] We are investigating an issue affecting less than 5% of devices using Super SIM, which may result in delays when connecting to the network. Devices with an existing data connection are not impacted; however, they may experience delays if they attempt to re-establish the data connection. Our engineering team is actively collaborating with the affected network provider to resolve this issue. We will provide a further update within 1 hour or sooner, as more information becomes available.
        Posted Mar 16, 2023 - 01:35 PDT

        Investigating

        We've become aware of a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 16, 2023 - 01:14 PDT