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        SMS Short Code Delivery Delays to US Networks

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS Short Code Delivery delays to US Networks. This incident has been resolved.
        Posted Nov 30, 2020 - 16:18 PST

        Monitoring

        We are observing successful SMS Short Code Delivery to US Networks for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 30, 2020 - 15:29 PST

        Update

        We have seen recovery in SMS delivery delays from US Twilio Short Codes to all US networks, other than US Cellular where we still see delays. We are working with our carrier partners to resolve this issue, and will provide updates as they become available.
        Posted Nov 30, 2020 - 14:17 PST

        Update

        We have seen recovery in SMS delivery delays from US Twilio Short Codes to all US networks, other than US Cellular where we still see delays. We are working with our carrier partners to resolve this issue, and will provide updates as they become available.
        Posted Nov 30, 2020 - 11:54 PST

        Identified

        We are seeing an improvement in SMS delivery delays from US Twilio Short Codes to all US networks, other than US Cellular where we still see delays. We are working with our carrier partners to resolve this issue, and will provide updates as they become available.
        Posted Nov 30, 2020 - 09:49 PST

        Update

        We are experiencing SMS delivery delays from US Twilio Short Codes all US networks. We are working with our carrier partners to resolve this issue, and will provide updates as they become available.
        Posted Nov 30, 2020 - 09:15 PST

        Update

        We are experiencing SMS delivery delays from US Twilio Short Codes to US Cellular, T-Mobile, and Sprint handsets. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 30, 2020 - 08:38 PST

        Update

        We are experiencing SMS delivery delays from US Twilio Short Codes to US Cellular, T-Mobile, and Sprint handsets. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 30, 2020 - 08:32 PST

        Update

        We are experiencing SMS delivery delays from US Twilio Short Codes to US Cellular and Sprint handsets. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 30, 2020 - 08:11 PST

        Update

        We are experiencing SMS delivery delays from US Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 30, 2020 - 07:27 PST

        Investigating

        We are experiencing SMS delivery delays to US Cellular Network 311-220 from US Twilio Short Codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 30, 2020 - 07:20 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).
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