High Packet Loss for Inbound Voice Calls in Great Britain, Northern Ireland, the Netherlands, France and Norway

Incident Report for Twilio

Resolved

We are no longer experiencing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. This incident has been resolved.

Posted Feb 18, 2021 - 11:35 PST

Update

We are continuing to work with our carrier partner to resolve the issue causing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. Our carrier partner has scheduled emergency maintenance from 18:00 UTC to 19:00 UTC to address this issue. A subset of customers may experience service disruptions during the window. We will provide another update as soon as maintenance is complete.

Posted Feb 18, 2021 - 08:46 PST

Update

Posted Feb 18, 2021 - 03:34 PST

Identified

Our carrier partner has identified the issue causing high packet loss for Voice calls to a subset of Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. They are actively identifying a short maintenance window to get the issue fully addressed. We do not believe there will be further service disruptions during the window. We will provide another update within 4 hours or as soon as more information becomes available.

Posted Feb 17, 2021 - 23:33 PST

Update

We are continuing to experience high packet loss for Voice calls to some Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Feb 17, 2021 - 13:31 PST

Update

We are continuing to experience high packet loss for Voice calls to some Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 21:34 PST

Update

We are continuing to experience high packet loss for Voice calls to Twilio numbers in Great Britain, Northern Ireland, the Netherlands, France and Norway. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 13:48 PST

Update

We are continuing to experience high packet loss for inbound Voice calls in Great Britain, Northern Ireland and Netherlands. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 10:06 PST

Update

We are continuing to experience high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 09:51 PST

Update

We are continuing to experience high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 16, 2021 - 07:52 PST

Update

We are investigating high packet loss for inbound Voice calls in Great Britain and Northern Ireland. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Feb 16, 2021 - 06:54 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 16, 2021 - 06:43 PST

This incident affected: CARRIER NETWORK (Voice, Europe).