Call Failures to a Subset of Twilio's Portugal Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio phone numbers in Portugal has been resolved, and the service is functioning normally at this time.

Posted Mar 22, 2024 - 08:12 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio phone numbers in Portugal. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 22, 2024 - 06:12 PDT

Update

The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 22, 2024 - 02:30 PDT

Update

The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 18:38 PDT

Update

The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 14:46 PDT

Identified

The issue causing call failures to Twilio phone numbers in Portugal has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 12:41 PDT

Investigating

We are observing call failures to Twilio phone numbers in Portugal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2024 - 11:40 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).