Inbound PSTN calls to some Singapore and Indonesia phone numbers have increased latency

Incident Report for Twilio

Resolved

The incident has been resolved now.

Posted Oct 07, 2019 - 08:32 PDT

Monitoring

Inbound PSTN voice calls to Singapore and Indonesia phone numbers are now operating as expected. We continue to monitor the situation.

Posted Oct 07, 2019 - 06:41 PDT

Update

Inbound PSTN voice calls to Singapore and Indonesia phone numbers are now operating but with increased latency. We continue to work with our partners to resolve the incident and will provide an update when we have further information.

Posted Oct 07, 2019 - 02:14 PDT

Investigating

Inbound voice calls to approximately 10% of Singapore numbers on our network are failing. We are investigating and working with our partners. We will provide an update when we have further information.

Posted Oct 06, 2019 - 23:14 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).