Increased Latencies and Error Rates With Conversations and Programmable Chat

Incident Report for Twilio

Resolved

Conversations and Programmable Chat are operating normally. This incident has been mitigated.

Posted Mar 15, 2022 - 13:54 PDT

Monitoring

Conversations and Programmable Chat are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2022 - 11:48 PDT

Update

The issue causing increased latencies and error rates with Conversations and Programmable Chat has been identified. We are still actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 15, 2022 - 10:54 PDT

Identified

The issue causing increased latencies and error rates with Conversations and Programmable Chat has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 15, 2022 - 10:12 PDT

Investigating

We are experiencing increased latencies and error rates with Programmable Chat. Our engineers are working to resolve this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 15, 2022 - 09:47 PDT

This incident affected: PROGRAMMABLE CHAT and PROGRAMMABLE MESSAGING (Conversations).