SMS Delivery Delays and Failures to Claro Network in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures to Claro network in Puerto Rico. This incident has been resolved.

Posted Feb 06, 2026 - 07:04 PST

Monitoring

We are observing recovery in SMS delivery delays & failures when sending messages to Claro network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 06, 2026 - 05:04 PST

Update

We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 06, 2026 - 01:08 PST

Update

We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 05, 2026 - 23:09 PST

Investigating

We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 05, 2026 - 22:08 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).