SMS Delivery Delays Sending and Receiving to U.S. and Canadian Carriers From Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages and receiving messages to U.S. and Canadian Carriers from toll free numbers. This incident has been resolved.

Posted Oct 26, 2021 - 17:05 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending and receiving messages to U.S. and Canadian Carriers from toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2021 - 15:21 PDT

Update

We are experiencing SMS delivery delays when sending and receiving messages to U.S. and Canadian Carriers from toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 26, 2021 - 15:16 PDT

Update

We are experiencing SMS delivery delays when sending and receiving messages to U.S. and Canadian Carriers from toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 26, 2021 - 14:18 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 26, 2021 - 14:13 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).