Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Pricing Callback Delays

        Incident Report for Twilio

        Resolved

        The issue affecting messaging pricing callbacks, usage notifications for Billing events and balance updates has been resolved and service is operating normally at this time.
        Posted Jun 04, 2026 - 02:24 PDT

        Monitoring

        The issue affecting affecting messaging pricing callbacks, usage notifications for Billing events and balance updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jun 04, 2026 - 01:54 PDT

        Update

        We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Posted Jun 04, 2026 - 01:08 PDT

        Update

        We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Posted Jun 04, 2026 - 00:08 PDT

        Update

        We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Posted Jun 03, 2026 - 23:09 PDT

        Update

        We are currently investigating a service interruption affecting messaging pricing callbacks, usage notifications for Billing events and balance updates being delayed. We will provide another update within 4 hours or as soon as additional information becomes available
        Posted Jun 03, 2026 - 22:09 PDT

        Update

        We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 2 hours or as soon as additional information becomes available.
        Posted Jun 03, 2026 - 20:14 PDT

        Update

        We are currently investigating a service interruption affecting some pricing callbacks being delayed. We will provide another update within 1 hour or as soon as additional information becomes available.
        Posted Jun 03, 2026 - 19:14 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Billable Items Service Errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
        Posted Jun 03, 2026 - 17:47 PDT
        This incident affected: TWILIO PLATFORM (Billing).