User Authentication Identity Gateway API Failure Increase for EnStream in Canada

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API failure increase for EnStream in Canada is operating normally.

Posted Jul 28, 2026 - 11:09 PDT

Update

We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 28, 2026 - 09:23 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase for EnStream in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2026 - 07:20 PDT

Update

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 28, 2026 - 03:27 PDT

Update

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2026 - 01:26 PDT

Identified

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for EnStream in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2026 - 00:26 PDT

This incident affected: CARRIER NETWORK (Lookup Identity Match).