SMS Delivery Delays to Safaricom Network in Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. This incident has been resolved.

Posted Apr 05, 2024 - 10:11 PDT

Monitoring

We are observing recovery from SMS delivery delays when sending messages to the Safaricom Network in Kenya. We will continue monitoring the service closely to ensure a full recovery. Another update will be provided in 2 hours or as soon as more information becomes available.

Posted Apr 05, 2024 - 08:05 PDT

Update

We are currently experiencing SMS delivery delays when sending messages to the Safaricom network in Kenya. Our engineers are actively collaborating with our carrier partner to resolve this issue. We anticipate providing another update within the next 2 hours or as soon as more information becomes available.

Posted Apr 05, 2024 - 06:44 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom network in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 05, 2024 - 05:56 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).